Frequently Asked Questions
If you are looking to buy abayas online with us, this page answers the most common questions about sizing, delivery, returns, product care and international shipping.
How do I place an order?
How do I place an order?
Select your preferred abaya, choose your size and proceed to checkout. Once payment is completed, you will receive an order confirmation email.
I did not receive an order confirmation. What should I do?
I did not receive an order confirmation. What should I do?
Please check your spam or junk folder. If you cannot locate it, contact us and we will resend the confirmation.
How do I choose the correct abaya size?
How do I choose the correct abaya size?
Our sizes are based primarily on length. We recommend selecting your size according to your height and preferred fit. A detailed size guide is available on each product page.
If you are unsure, contact us with your height and usual clothing size and we will guide you.
What abaya fits do you offer?
What abaya fits do you offer?
We offer umbrella cut, A-line and classic straight designs. The specific cut is listed clearly within each product description.
Are your abayas suitable for special occasions?
Are your abayas suitable for special occasions?
Many of our embellished pieces are designed for formal events, Ramadan and Eid gatherings. Please handle garments carefully if trying them on, as returns must meet our condition requirements.
Do you offer UK delivery?
Do you offer UK delivery?
Yes, we ship across the United Kingdom. Delivery options and timeframes are shown at checkout.
Do you offer international shipping?
Do you offer international shipping?
Yes, we offer worldwide shipping including Europe, USA, Canada and the Middle East. Delivery times and courier options are displayed during checkout.
Will I be charged customs fees?
Will I be charged customs fees?
Orders delivered outside the UK may be subject to customs duties or import charges set by your local authorities. These charges are the responsibility of the customer.
How can I track my order?
How can I track my order?
Once dispatched, you will receive a tracking email with full courier details.
Why does the colour look slightly different in person?
Why does the colour look slightly different in person?
All products are photographed in professional lighting to reflect the true shade as accurately as possible. However, slight variations may occur due to screen settings and device display differences.
If returning an item due to shade preference, return postage costs remain the responsibility of the customer. Please review our Returns & Refund Policy for full details.
How should I care for my abaya?
How should I care for my abaya?
We strictly recommend specialist dry cleaning for embellished pieces to preserve detailing and fabric quality.
Are your abayas handmade?
Are your abayas handmade?
Yes all our abayas are handmade. Many of our designs feature hand-finished embellishment. Minor variations in bead placement or stitching may occur and are part of the craftsmanship.
What is your returns policy?
What is your returns policy?
Full details, including return conditions and refund timelines, can be found in our Returns & Refund Policy.
How can I contact By Aana?
How can I contact By Aana?
You can contact us via our Contact Page or via WhatsApp. We aim to respond within 2 working days.