Privacy policy

Last updated: 13 April 2026

At BY AANA, we are committed to protecting your privacy and handling your personal data responsibly and transparently.

This Privacy Policy explains how we collect, use, store and protect your information when you access or use our website.

Company Information

BY AANA is a trading name of Malabis Premium FZCO.

Registered Address:
IFZA Business Park, Building A1
Dubai Digital Park (DDP)
Dubai, United Arab Emirates

Contact Email:
info@byaana.com

Information We Collect

We may collect the following personal information:

  • full name
  • billing and delivery address
  • email address
  • phone number
  • order and transaction details
  • IP address and device information
  • browsing behaviour and website usage data

This information is collected when you:

  • place an order
  • contact us
  • subscribe to marketing communications
  • browse or interact with our website

How We Use Your Information

We use your information to:

  • process and fulfil orders
  • arrange delivery and logistics
  • communicate with you regarding your order
  • provide customer support
  • improve our website and services
  • prevent fraud and misuse

Payment Information

All payments are processed securely through authorised third-party payment providers.

BY AANA does not store, process or retain any debit or credit card details.

Debit and credit card details are entered directly into secure payment gateways and are not stored, sold, shared, rented or leased to any third parties by us.

We do not pass card details to third parties.

Sharing Your Information

We only share your information where necessary to operate our business and fulfil your order.

This may include:

  • courier and delivery providers (e.g. Royal Mail, DHL)
  • fulfilment and logistics partners
  • click and collect or third-party collection services where applicable
  • payment service providers
  • website hosting, analytics and IT service providers

These third parties are only given the information necessary to perform their services and are expected to handle your data securely.

We do not sell or rent your personal information.

Data Security

We take appropriate steps to ensure data privacy and security using suitable technical and organisational measures.

This includes secure servers, restricted access systems and trusted third-party infrastructure.

However, while we take reasonable precautions, we cannot guarantee the security of any information disclosed online.

Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices or content of these third-party websites.

If you provide information to such third parties, different rules regarding the collection and use of your personal information may apply. You are encouraged to review their policies directly.

Cookies and Tracking

We use cookies and similar technologies to:

  • improve website functionality
  • analyse traffic and performance
  • enhance user experience

You may disable cookies through your browser settings, although some features of the website may not function correctly.

Data Retention

We retain personal data only for as long as necessary to:

  • fulfil orders
  • comply with legal obligations
  • resolve disputes
  • enforce our policies

Your Rights

You may have the right to:

  • request access to your personal data
  • request correction of inaccurate data
  • request deletion where applicable

To make a request, contact us at info@byaana.com.

Policy Updates

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet legal, regulatory and operational requirements.

Customers are encouraged to review these sections regularly.

Any modifications will take effect on the day they are published on the website.

Contact

For any questions regarding this Privacy Policy, please contact:

Malabis Premium FZCO
IFZA Business Park, Building A1
Dubai Digital Park (DDP)
Dubai, United Arab Emirates
Email: info@byaana.com